Help and legal
Refunds and reprints
Last updated October 14, 2026
Your calendar is made for you, so we make sure it's right before it prints, and fix it when it isn't after.
Before it prints
Redraw or describe any page. Nothing prints until you approve all 13.
Print or damage
A defect or a damaged parcel? We reprint it or refund you.
Lost on the way
If it doesn't arrive, we send a new one.
Before you approve
After payment you review every page. You can redraw a page or describe what you'd like instead, a few times per page. If you change your mind before you approve, email us and we'll cancel the order and refund you in full.
After it arrives
Tell us within 30 days of delivery if your calendar has a print defect, is damaged, or isn't what you approved. Send your order number and a photo to support@dailypetphotos.com. We reprint it for free or refund you, whichever you prefer. You don't need to send it back.
Because every calendar is personalised, we can't take it back when you simply change your mind after approving. The Terms explain why the 14-day right of withdrawal doesn't apply.
Lost parcels
Every printed calendar ships with tracking. If yours hasn't arrived 10 days after it shipped, or tracking shows a problem, email us and we'll send a new one.
Digital calendar
If a file won't open or doesn't match the pages you approved, email us and we'll fix it or refund you.
How refunds work
Refunds go back to the card or payment method you used, within 14 days of our agreement. Your bank may take a few days more to show it. Your statutory rights are never affected.